nosso cliente era A Companhia global de bens de consumo Mobilizando um programa de € 100m+ para alcançar uma mudança de etapa em seus recursos de informação global || .. 851 . The program was one of the company's top strategic initiatives, not just for IT but for the business worldwide. With such a lot at stake, our client engaged us to provide Entrega do programa Especialização e para ajudá -los a executar um rigoroso Seleção de fornecedores= e mobilização, a gestão das organizações. Função, aproveitando ao máximo sua experiência interna, mas complementando isso com nossa forte experiência externa de fornecer programas semelhantes em outros clientes e nosso conhecimento especializado dos produtos e serviços que estão sendo comprados. Em particular, os sistemas de inteligência de negócios foram fragmentados em diferentes funções e geografias, e não tinham a capacidade de lidar com o crescimento substancial no volume e na sofisticação dos dados necessários para ativar e sustentar as decisões de negócios líderes do mercado. A riqueza da inteligência
We worked closely with the client's own procurement function, making the most of their internal expertise but supplementing that with our strong external experience of delivering similar programs at other clients, and our specialist knowledge of the products and services being bought.
Bringing together knowledge
With operations across the world, our client's operational processes were struggling to deliver the level of support that the executive team increasingly needed. In particular, business intelligence systems were fragmented across different functions and geographies, and they lacked the capability to handle the substantial growth in volume and sophistication of data required to enable and sustain market leading business decisions.
Mobilizing for change
Our client was therefore mobilizing a €100m+ program to deliver a common global information core and advanced capabilities to analyze the wealth of intelligence Disponível em todo o negócio. Devido ao nosso relacionamento de longa data com o cliente, já tínhamos trabalhado em estreita colaboração com eles, desempenhando um papel significativo nos estágios iniciais do programa- ajudando a desenvolver a estrutura do programa e orientá-lo através da aprovação interna. Paralelamente ao nosso trabalho para criar planos de programa de alto e mais detalhados, nosso cliente nos pediu para fornecer informações essenciais à seleção de fornecedores e gerenciar o processo de mobilização que sustentaria a próxima fase do trabalho. programa.
Working as one team
Working as part of integrated team from IT (Development and Operations), Enterprise Services and Procurement, we helped develop and run a supplier selection and mobilization process for the program.
A equipe conjunta trabalhou em conjunto para definir um processo inicial e, em seguida, criar uma metodologia de entrega de ponta a ponta que levaria ao melhor resultado. Após apresentações orais dos fornecedores selecionados, o feedback foi coordenado de uma ampla gama de partes interessadas e a decisão de seleção de baixo alcançada. Portanto, como parte do nosso processo de tomada de decisão, levamos tempo para garantir que a metodologia de BI de nosso fornecedor de integração de sistemas selecionada fosse especificamente adaptada para este programa em particular. A forte posição contratual que estabelecemos deu à confiança do cliente. Trata -se de tomar decisões para trabalhar com outras pessoas e organizações, às vezes por um período de muitos anos - através de grossas e magras - e maximizar as chances no início de fazer isso com sucesso. ”
Managing the whole process
The joint team created and issued an RFP, researched and engaged suppliers, and we then worked alongside them to evaluate the bids and generate the shortlist. After oral presentations from the shortlisted suppliers, feedback was coordinated from a wide range of stakeholders and the down-select decision reached.
Ensuring a tailored approach
No two projects are the same, and as a result, we strongly believe that in terms of how you approach them, one size very rarely fits all. So as part of our decision making process, we took time to ensure that the BI methodology of our selected Systems Integration supplier was specifically tailored for this particular program.
A strong contractual foundation
Working hand-in-hand with our client's Procurement and Legal teams, we conducted detailed contractual negotiations with the chosen suppliers, reaching agreement and contract signature in line with the plan. The strong contractual position we established gave our client confidence.
Selecting a partner or third party is not just about getting the best possible commercial deal at that moment in time. It’s about making decisions to work with other people and organizations, sometimes for a period of many years - through thick and thin - and maximizing the chances at the start of doing this successfully.”
Transferindo habilidades valiosas
Como parte do processo de contratação e que se esforçamos para que a equipe de liderança seja que a compreensão de como criar robusta
The suppliers were then rapidly mobilized and we handed over the management of them to the client team members that had been appointed as ongoing supplier managers.
The right support in place
The vendor selection process was completed within the set timeframes, successfully engaging three suppliers. We then supported those suppliers as they ramped up the program to full capacity, and their resources were actively working on the program on schedule.
Getting the best value
Representing the program, our detailed contractual negotiations input not only brought our clients the right suppliers and program methodology, but also delivered significant procurement ‘savings’. For example, our input helped achieve reductions on initial bid price, including rates lower than incumbents’.
Delivering strong supplier management
We put in place an on-going program supplier management framework, which included quarterly performance reviews with each supplier. We really brought our delivery experience to bear, highlighting the ability to collaborate and work constructively together across the three key suppliers as a key factor underpinning the ultimate success of the program. We developed a satisfaction payment regime, which was consistent for all three suppliers and based on both individual and group performance. The contracts included an innovative, outcomes-based supplier bonus/ penalty scheme to really drive the right types of collaborative behavior.
A blueprint for success
We're proud of the supplier selection process we helped create, and the way in which we worked collaboratively to achieve the right result for our client is now considered to be the best practice template for all their major programs. It was a fundamental factor in setting the program up to deliver effectively across a wide range of business functions and geographies.
